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Application Error when choose Configure button for any product and any user in iStore after setup new OU (Doc ID 1595116.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


Issue launching configurator from iStore

When try to add a model item to the cart by choosing the Configure button, the following error is returned


ERROR
-----------------------
The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator.


ERRORSTACK IN PAGE SOURCE
-----------------------------
java.lang.NullPointerException
at oracle.apps.ibe.shoppingcart.quote.ShoppingCart.addModelsToCart(ShoppingCart.java:7079)
at oracle.apps.ibe.configurator.Configurator.addItemToCart(Configurator.java:272)
at __ibeCFgpLaunch._jspService(__ibeCFgpLaunch.java:1292)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:462)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:713)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:259)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:51)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:193)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:198)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at __ibeCCtpBuyRoute._jspService(__ibeCCtpBuyRoute.java:2811)

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the iStore home page ibeCZzpHome.jsp
2. Login
3. Click on catalog section
4. Click Configure button for one item
5. Get error.
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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