Disputing a Invoice by Line Causes Rounding Error (Doc ID 1595557.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to dispute an invoice using Specific Invoice Lines, the following error appears:

 APP-IEX-240776: Please enter a dispute amount of lesser value as the sum of all disputes for the selected invoice should be lesser than the invoice amouunt.

Example of the issue:

Invoice has 3 lines and you would like to dispute all three lines.
Instead of using the Total dispute functionality, you decide to create a dispute for each line using Specific Invoice Lines
Due to a rounding factor, when you get the to third dispute you may receive the above error.

 

Cause

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