APP-CSD-209088 Error When Searching For A Customer In Repair Orders Form (Doc ID 1595583.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management

When attempting to find a customer based on an item in the Repair Order form, the following error occurs:

ERROR
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FRM-40212: Invalid value for field PRODUCT.
APP-CSD-209088: Could not find any customers owning items with the given search criteria. Please execute a new search.



STEPS
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The issue can be reproduced at will with the following steps:
1. Open Repair Order form.
2. Open Customer LOV.
3. Enter item, instance and serial number as search criteria.
The errors are generated upon submitting the search.

Cause

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