OEXOEORD- AFTER NAVIGATING TO 'RESERVATIONS' ,ARROW AND TAB KEYS ARE DO NOT WORK (Doc ID 1596227.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.0.1 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
While entering order lines via 'Enter Orders (OEXOEORD)' form,
arrow and tab buttons in keyboard cannot be used to go to other line after user fills lot number and QTY field.

Problem happens only when user navigates to item reservations window.

From many years it was working perfect.
This problem appeared yesterday morning after applying the below mentioned patches and running relink all executable on production server.

9171651 R12.A-B Rapid Clone: RAPIDCLONE CONSOLIDATED FIXES JUL/2010 09/09/2013 23:06:42
9833058 R12.A-B Rapid Clone: HOT CLONE FAILS WITH ORA-00201 DURING ... 09/09/2013 23:43:13
12404574 R12.B Rapid Clone: ORACLE_HOME REGISTRATION DOES NOT HAPPEN ... 09/10/2013 00:01:50
12598630 R12.B Rapid Clone: R12.1 ONE-OFF FOR S_DB_LISTENER BUG 12362010 [https://bug.oraclecorp.com/pls/bug/webbug_edit.edit_info_top?rptno=12362010] 09/10/2013 00:09:45


EXPECTED BEHAVIOR
-----------------------
User should be able to use 'Arrow' and 'Tab' keys for faster order entry.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1- Go to Order Management responsibility > Sales Order
2- Fill all information of sales order header
3- Go to line items tab fill items code, QTY and save
4- Go to tools > scheduling > reservation details
5- Fill lot Number, QTY and save
6- Try to go to other line by arrow in keyboard you cannot do that also you cannot use tab button you must used mouse to select second line then continue you lot and QTY


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, by not using the shortcut keys , it is delaying ordering procedure.

Cause

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