The Contact Center Form Is Showing The Merged Inactive Sites As Active
(Doc ID 1596825.1)
Last updated on MAY 19, 2020
Applies to:Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.
After performing a Party Merge with the option of Site Merge and with option "Delete Merge Records", the party sites are correctly marked with status "D" (Deleted) in HZ_PARTY_SITES.
But in Contact Center Addresses tab, when using the "Include Inactive" checkbox, those same party sites are being displayed and with status Active.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document