My Oracle Support Banner

The Contact Center Form Is Showing The Merged Inactive Sites As Active (Doc ID 1596825.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

After performing a Party Merge with the option of Site Merge and with option "Delete Merge Records", the party sites are correctly marked with status "D" (Deleted) in HZ_PARTY_SITES.
But in Contact Center Addresses tab, when using the "Include Inactive" checkbox, those same party sites are being displayed and with status Active.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.