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The Contact Center Form Is Showing The Merged Inactive Sites As Active (Doc ID 1596825.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

After performing a Party Merge with the option of Site Merge and with option "Delete Merge Records", the party sites are correctly marked with status "D" (Deleted) in HZ_PARTY_SITES.
But in Contact Center Addresses tab, when using the "Include Inactive" checkbox, those same party sites are being displayed and with status Active.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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