The Contact Center Form Is Showing The Merged Inactive Sites As Active
(Doc ID 1596825.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.
After performing a Party Merge with the option of Site Merge and with option "Delete Merge Records", the party sites are correctly marked with status "D" (Deleted) in HZ_PARTY_SITES.
But in Contact Center Addresses tab, when using the "Include Inactive" checkbox, those same party sites are being displayed and with status Active.
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