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Mobile Field Service - The Item List Of Values In MFS/Laptop Material Return Debrief Page Contains No Values (Doc ID 1597629.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Laptop

Actual Behaviour

Attempting to return parts from Organization A to the defective sub inventory of Organization B. Debrief can be processed correctly on the Enterprise application; however, when trying to process in OMFS/Laptop (after running JTM conc program), the sub inventory is displayed but when entering an item, the item is not recognized and the LOV is empty.



Expected Behaviour

OMFS/Laptop should work the same way as Debrief HTML page on the Enterprise Application

Steps To Reproduce

  1. Assign a defective sub-inventory from Org B to an engineer from Org A2.
  2. Assign a defective sub-inventory from Org B to an engineer from Org A1.
  3. Navigate to Material Debrief on the Enterprise system
  4. (N)Return>Select the sub inventory and Item. Both are available from the LOV.
  5. Attempt to do the Debrief from OMFS
  6. Sub Inventory can be selected - but the Item LOV is not available.




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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