ORA-01489 Error Occurs When Opening Log & Notes in Service Request Form

(Doc ID 1597960.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.


On : 12.0.4 version, Service Request Form

When attempting to open log and notes for a certain service request the following error occurs.


ORA-01489: result of sting concatenation is too long

FRM-40735: WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-01489

Steps to Replicate

The issue can be reproduced at will with the following steps:
1. Query the SR in Service Request Form
2. Open the log and notes.

The error occurs.


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