ORA-01489 Error Occurs When Opening Log & Notes in Service Request Form
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
On : 12.0.4 version, Service Request Form
When attempting to open log and notes for a certain service request the following error occurs.
ORA-01489: result of sting concatenation is too long
FRM-40735: WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-01489
Steps to Replicate
The issue can be reproduced at will with the following steps:
1. Query the SR in Service Request Form
2. Open the log and notes.
The error occurs.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms