ORA-01489 Error Occurs When Opening Log & Notes in Service Request Form
(Doc ID 1597960.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
On : 12.0.4 version, Service Request Form
When attempting to open log and notes for a certain service request the following error occurs.
ORA-01489: result of sting concatenation is too long
FRM-40735: WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-01489
Steps to Reproduce
1. Query the SR in Service Request Form
2. Open the log and notes.
The error occurs.
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