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Contact Name Is Concatenated In The 'Find Service Request' Results Spreadsheet (Doc ID 1598637.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
In the Find Service Request form, in the Results region, the "Contact" column concatenates the first and last names of the contact

EXPECTED BEHAVIOR
-----------------------
The Results region should not concatenate the Contact first and last names

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Find Service Request form perform a search
2. In the Results region check the Contact column
3. The first and last name of the contact are concatenated


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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