Contact Name Is Concatenated In The 'Find Service Request' Results Spreadsheet
(Doc ID 1598637.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
ACTUAL BEHAVIOR
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In the Find Service Request form, in the Results region, the "Contact" column concatenates the first and last names of the contact
EXPECTED BEHAVIOR
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The Results region should not concatenate the Contact first and last names
STEPS
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The issue can be reproduced at will with the following steps:
1. In the Find Service Request form perform a search
2. In the Results region check the Contact column
3. The first and last name of the contact are concatenated
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |