Duplicate Emails Sent from Marketing (AMS) When Campaign Activated (Doc ID 1598691.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Marketing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When sending an email through a campaign activity, the addressee's are not deduplicated.

When the campaign activity is activate emails are sent to ALL entries, including the ones that are disabled.

The profile option AMS: HZ Dedupe Rule is set to YES.

 

Changes

Upgraded to Release 12 

Cause

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