Expense Payment Hold Released Process : Process Is Not Triggering Notification Automatically

(Doc ID 1598845.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Expenses Analysis and Reports

ACTUAL BEHAVIOR
---------------
Expense Payment Hold Released Process : Process is not triggering notification automatically

Per user guide, Expense Payment Hold Released process sends notifications that are initiated in these ways only when the receipts
are received or waived for the expense report that caused the hold:
• Receipts are received from the user
• Receipts are waived by the auditor or manager
• Hold is manually released by auditors
        The last option 'Hold is manually released by auditors' is raising the release hold event and is triggering the notification.But if this manual process is not done, if the receipts are received/waived, Expense Report Export program is not sending the release notification automatically.

EXPECTED BEHAVIOR
-----------------------
Expect that the notification will be sent when
• Receipts are received from the user
• Receipts are waived by the auditor or manager
• Hold is manually released by auditors also.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Hold Rule
2. Create an expense report requiring a receipt
3. Receive the receipt or waive there receipt.


Cause

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