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Why are On-Hold Strategies Allowing the Associated Work Items to Move from Pre-Wait to Open? (Doc ID 1599016.1)

Last updated on APRIL 18, 2022

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.


When a Strategy is on hold, whether manually set or put on hold through Promise processing, the work items appear to progress their pre/post wait times.  

The expectation is that the wait times are also on Hold until the Strategy is released.

Why are the work items still progressing?


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