Why Are On-Hold Strategies Allowing the Associated Work Items to Move from Pre-Wait to Open? (Doc ID 1599016.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.

Goal

When a Strategy is on hold, whether manually set or put on hold through Promise processing, the work items appear to progress their pre/post wait times.  

The expectation is that the wait times are also on Hold until the Strategy is released.

Why are the work items still progressing?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms