Why are On-Hold Strategies Allowing the Associated Work Items to Move from Pre-Wait to Open?
(Doc ID 1599016.1)
Last updated on APRIL 18, 2022
Applies to:Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.
When a Strategy is on hold, whether manually set or put on hold through Promise processing, the work items appear to progress their pre/post wait times.
The expectation is that the wait times are also on Hold until the Strategy is released.
Why are the work items still progressing?
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