Depot Repair: How to Send Replacement After Determining Defective Item is Not Repairable
(Doc ID 1599209.1)
Last updated on JULY 14, 2020
Applies to:Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
This document describes setup and patches required to handle the following scenario in Depot Repair:
- Depot Repair Order for a 'Return for Repair'
- After the Item is received and inspected, it is decided the item is beyond repair and needs to be exchanged for a new product
- The Ship line for the returned Item is cancelled
- A new line is entered on the Repair Order for the Exchange. A Subtype (SAC) is used that has Source and Non-Source attributes so the new item can actually replace the defective one and inherit contracts.
The trick in this scenario is to create a new ship line, and make it have the correct references for source and non-source IB data.
This document is aimed at implementors and administrators
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