Customers Workbench: Saving Bill-To and Ship-To Error - No Customer Site Use Was Found For ID #### (Doc ID 1599365.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Attempting to save a customer Bill-To or Ship-To Site for a customer and receive the following error:

Error
No customer site use was found for ID #####.


Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
Query for Customer
Click on Details for the account
Select an address and click on Details icon
Select the Business Purposes tab
Choose a Bill-To and click Details icon
Update the Bill-to information and Save.
The error appears.

Cause

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