Visit Closure Error: "Visit cannot be closed as Unit on Visit violated Service Bulletin/Master Configuration rules." (Doc ID 1599466.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Complex Maintenance, Repair & Overhaul - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Following error is encountered when closing a visit.
"Visit cannot be closed as Unit on Visit violated Service Bulletin/Master Configuration rules."
Neither Service Bulletin nor master configuration rules are set in application still error pops up.

Loss of Functionality: As there is no SB/MC rules defined in application Visit should have closed.
Sequence of Events: Selected Visit in implemented status, selected the close visit option from pull down menu and click on go. Updated the credentials as: Use these actual dates (defaulted dates), Check overwrite work order completion date, and apply
Expected or Acceptable Result: Visit successfully Closed.
Business Impact: No visits can be signed off or close.

ERROR
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"Visit cannot be closed as Unit on Visit violated Service Bulletin/Master Configuration rules."


STEPS
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The issue can be reproduced at will with the following steps:

Complex MRO Super User -- Planning -- Visit Work Package

Search for visit --Select Visit -- Select Close Visit from pull down menu and click on button "GO". Update the credentials mentioned in summary and click on button "Apply".

Cause

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