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Non-Credit Card Refund Issue: Not Able To Make A Refund of a Receipt FRM-40734: Internal Error: PL/SQL error occured. (Doc ID 1600030.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Payables - Version 12.0.0 and later
Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.


You are trying to create a refund on a non-credit card.
You are following the instructions in document:
   <Note 565407.1> Non-Credit Card Automated Refunds to Customers from AR to AP: Setup and Process

Steps to Reproduce:
1.  You setup a Receivable Activity of Type = Refund
2.  You create a Transaction Source with Receipt Handling for Credits set to Refund
3.  You create a receipt with a balance to refund.
4.  Click on Apply button and choose REFUND from the Apply To list of values.
5.  Click on Refund Attributes button
6.  Choose the Refund Payment Method from the list of values
7.  Save and system gives

FRM-40734: Internal Error: PL/SQL error occurred


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