Performance Issues With The E Business Suite AccessGate

(Doc ID 1600312.1)

Last updated on DECEMBER 23, 2016

Applies to:

Oracle Application Object Library - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3, OID SSO Technologies:

In integrated E-Business Suite (EBS) and Oracle Access Manager environment users start to notice login time performance gradually deteriorating . Usually after restart of E-Business Suite Access get improve performance. When the performance is following errors appear in logfiles:

Oct 8, 2013 1:48:41 PM oracle.apps.fnd.ext.sso.EbsServer getMessageText
SEVERE: Failed to get Message FND/FND-9910/us
java.lang.NullPointerException
  at oracle.apps.fnd.ext.sso.EbsServer.getMessageTxt(Unknown Source)
  at oracle.apps.fnd.ext.sso.EbsServer.getMessageText(Unknown Source)
  at oracle.apps.fnd.ext.sso.AppsHttpServletRequestWrapper.getErrorText(Unknown Source)
  at oracle.apps.fnd.ext.sso.AppsHttpServletRequestWrapper.getErrorText(Unknown Source)
  at oracle.apps.fnd.ext.sso.AppsHttpServletRequestWrapper.(Unknown Source)
  at oracle.apps.fnd.ext.sso.FndSsoFilter.doFilter(Unknown Source)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
  at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
  at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
  at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
  at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
  at oracle.security.am.agent.wls.filters.OAMServletAuthenticationFilter.doFilter(OAMServletAuthenticationFilter.java:265)
  at oracle.security.am.agent.wls.filters.OAMValidationSystem

###
'weblogic.kernel.Default (self-tuning)'> <> <>

connection
"weblogic.jdbc.wrapper.PoolConnection_weblogic_jdbc_wrapper_PooledConnection_o
racle_jdbc_driver_LogicalConnection@22f" back into the data source connection
pool "dsPROD", currently reserved by: java.lang.Exception
at weblogic.jdbc.common.internal.ConnectionEnv.setup(ConnectionEnv.java:356)
at
weblogic.common.resourcepool.ResourcePoolImpl.reserveResource(ResourcePoolImpl
.java:364)



Steps to reproduce the issue:
The issue can not be reproduced at will.

The issue has the following business impact:
Due to this issue, users cannot login to application or it takes longer to login.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms