Purchase Requisition And Purchase Orders Emails Show Mail_Status As FAILED

(Doc ID 1600514.1)

Last updated on NOVEMBER 22, 2015

Applies to:

Oracle Purchasing - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Some users do not receive e-mail notifications. The purchase requisition and purchase order emails fail with mail status as FAILED.

wfstats
______
**** Notifications

  NID Context Group Id Status Mail Msg Type Message Name Access Key Pri Begin Date End Date
-------- --------------- -------- -------- -------- ---------- -------------------- ---------- ---- ------------------ ------------------
Due Date Callback Recipient Responder Original Recipient
------------------ --------------- ------------------------------ ------------------------------ ------------------------------
From User To User Subject
------------------------------ ------------------------------ -------------------------------------------------- 
 XXXXXXX POAPPRV:XXXXXX- XXXXXXX OPEN FAILED POAPPRV PO_PO_HAS_BEEN_APPRO XXXXXXXXXX XX 11-NOV-13 
  XXXXXX:XXXXXX VE XXXXXXXXXX 
  XXXXXXXXX 
  XXXXXXXXX


**** Errored Activities

no rows selected

*** Error Process Activity Statuses

Begin Date Activity Status RESULT User NID Status
------------------ --------------------------------------------- -------- --------------- ------------ -------- --------
11-NOV-13 16:37:05 ROOT/POXMLSETUP COMPLETE #NULL
11-NOV-13 16:37:05 POXMLSETUP/RECEIVE_SET_XML COMPLETE #NULL
11-NOV-13 16:37:05 POXMLSETUP/INITIALIZE_WF_PARAMETERS COMPLETE
11-NOV-13 16:37:05 POXMLSETUP/SET_RAISE_DATA COMPLETE ACTIVITY_PERFOR
  MED
  
11-NOV-13 16:37:05 POXMLSETUP/IS_XML_CHOSEN COMPLETE F
11-NOV-13 16:37:05 POXMLSETUP/END COMPLETE #NULL


Test NotificationMailer
_________________
Error
Invalid role, or role does not have notification preference set to receive detail email messages. Please choose another role.


wfmlrdbg
_______
Mail Status
FAILED


Cause

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