Receipt Workbench Issue: Customer Name Does Not Show in the Receipt Application Screen

(Doc ID 1600734.1)

Last updated on FEBRUARY 15, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

Customer name does not show in the Receipt Application Screen. Customer information disappears while entering a receipt.
Applying to a customer or invoice, the customer name and number information is NULL on the header.
Whereas, after applying to the customer, when query the same receipt, the customer information is populated. The rest of the process works fine.

Steps to Reproduce:
Responsibility:  Receivables Manager
Navigation:  Receipts > Receipts
1. Create a Receipt
2. Enter customer information
3. Click Apply

Cause

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