Selecting Get Next Work Button Results In Errors (Doc ID 1601144.1)

Last updated on MARCH 08, 2017

Applies to:

Symptoms

When attempting to use the Get Next Work button on the Agent Dashboard, the following error occurs.

Error:

1. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access.
2. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access.
3. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access.
4. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access.
5. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access.
6. Developer error - mandatory parameters for Notes are missing. Contact support.
7. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access.
8. You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access


Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Service Desk Analyst>Next Work
2. Click on Next Work
3. Service Request is assigned to a group
4. Error

Cause