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Service Charges: Return Line Does Not Interface Serial Number To Order Management for Non_IB Tracked Item (Doc ID 1601539.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Charges Return line does not interface serial number to OM for non_IB tracked item.

EXPECTED BEHAVIOR
-----------------------
The Serial Number should be passed even if the Item is Non-Installed Base trackable.

STEPS
-----------
SR Charges tab:

- Action subtab:
   . Line 1 = Item 111
   . Line 2 = Item 222
- Item Instance subtab:
   . Line 1 shows Item Instance = 12345
   . Line 2 shows Item Instance =

In Order Management:

   . For item 111 the serial number is imported into OM
   . For item 222 the serial number is NOT imported into OM

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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