Service Charges: Return Line Does Not Interface Serial Number To Order Management for Non_IB Tracked Item
(Doc ID 1601539.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Charges Return line does not interface serial number to OM for non_IB tracked item.
EXPECTED BEHAVIOR
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The Serial Number should be passed even if the Item is Non-Installed Base trackable.
STEPS
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SR Charges tab:
- Action subtab:
. Line 1 = Item 111
. Line 2 = Item 222
- Item Instance subtab:
. Line 1 shows Item Instance = 12345
. Line 2 shows Item Instance =
In Order Management:
. For item 111 the serial number is imported into OM
. For item 222 the serial number is NOT imported into OM
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |