Autopay Error: "Utilization Amount Must Be Positive For Autopay To Create A Claim" (Doc ID 1601811.1)

Last updated on AUGUST 17, 2015

Applies to:

Oracle Trade Management - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Autopay error.

Error

Utilization amount must be positive for autopay to create a claim

Scenario:
1. Customer bought goods amounted to EGP 1000 for which s/he was eligible for an offer and granted a discount 100
2. A claim is created and paid through credit memo
3. Customer returned all the goods
4. Upon running claim autopay request, a negative claim cannot be created and the following message appears "utilization amount must be positive for autopay to create a claim"

Cause

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