Latin Tax Engine: Transactions Workbench: Creating A Credit Memo Gets An Unexpected Error Has Occurred. Please Contact Your System Administrator (Doc ID 1601888.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Financials for the Americas - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Oracle Applications Tax Module

Attempting to create and apply a credit memo and receive the following error:

ERROR
-----------------------
An unexpected error has occurred. Please contact your system administrator


DEBUG LOG
----------------
calculate_latin_tax: -P- Exchange Rate: 1
calculate_latin_tax: -P- Calculated Tax Amount:
calculate_latin_tax: EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate_latin_tax
EXCEPTION(ERROR_FROM_FUNCTION): jl_zz_tax.calculate
ZX_API_PUB: ADD_MSG()+
ZX_API_PUB: ADD_MSG()-
JL_ZZ_TAX.calculate()- : tax_vendor_return_code 9
...
... E: Party Flag =
ZX_PRODUCT_INTEGRATION_PKG.dump_tax_info_rec(-)
EXCEPTION(process_tax_rec_f_sql in loop)
SQLCODE -20001Error Message ORA-20001:
-- Raise error
-20001: ORA-20001:
-20001: ORA-20001:
ZX_API_PUB: ADD_MSG()+
ZX_API_PUB: ADD_MSG()-


Steps to Reproduce:
Responsibility:  Receivables with Latin Tax Engine enabled for Brazil
Navigation:  Transaction > Transactions
Find the Invoice
Navigate to Actions > Credit
Inform all the fields
Save
... Get the error

Cause

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