Bounceback Monitor Not Picking Up Bounced Emails
(Doc ID 1602514.1)
Last updated on MARCH 08, 2017
Oracle One-to-One Fulfillment - Version 12.1.3 and later Information in this document applies to any platform.
Unable to purge exchange bounce account that is growing by 10% per email campaign.
You send out a marketing email campaign with a recipient with an invalid email address. The email is correctly deposited in the email@example.com email account. Configured bounceback monitor (set at : 20mins) to purge Exchange folder and deposit records in the jtf_fm_bounce_backs table. However, after : 30 mins the email is not purged from the firstname.lastname@example.org account.
STEPS ------- The issue can be reproduced at will with the following steps: 1. Configure 1-1 fufillment bounceback monitor with :20min frequency. 2. create email list with known bad email address 3. Create email blast 4. Receive good email and open email@example.com email account. 5. Bounced email is received in email account. 6. Wait 30mins.... 7. Review bounce email account and record still exists. 8. conduct query: select * from apps.jtf_fm_bounce_backs order by creation_date desc No records are deposited in the bounce tables.
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