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Bounceback Monitor Not Picking Up Bounced Emails (Doc ID 1602514.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle One-to-One Fulfillment - Version 12.1.3 and later
Information in this document applies to any platform.


Unable to purge exchange bounce account that is growing by 10% per email campaign.

You send out a marketing email campaign with a recipient with an invalid email address. The email is correctly deposited in the email
account. Configured bounceback monitor (set at : 20mins) to purge Exchange folder and deposit records in the jtf_fm_bounce_backs table. However, after
: 30 mins the email is not purged from the account.

The issue can be reproduced at will with the following steps:
1. Configure 1-1 fufillment bounceback monitor with :20min frequency.
2. create email list with known bad email address
3. Create email blast
4. Receive good email and open email account.
5. Bounced email is received in email account.
6. Wait 30mins....
7. Review bounce email account and record still exists.
8. conduct query: select * from apps.jtf_fm_bounce_backs order by creation_date desc
No records are deposited in the bounce tables.




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