Answers Are Not Displayed In Questionnaire Section Of The PDF On Using Configurable Print Option

(Doc ID 1602614.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Performance Management - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP6 version, Appraisals

ACTUAL BEHAVIOR
---------------
Answers are not displayed in Questionnaire section of the PDF on using Configurable Print Option

On using the Configurable Print option for HTML based questionnaire, it is not displaying the answers of the appraisee/main appraiser as opposed to details mentioned in note 1557233.1

As per note 1557233.1, it is mentioned that
"System Implications for Customers who use the Configurable Print Functionality to Print Questionnaires based on the Existing Questionnaire Administration Model:
Using the Configure Print Options for Printable Page, if managers or workers try to print an appraisal that includes a questionnaire based on the Questionnaire HTML model (HR_QUEST_ADMIN_SS), only the answers get printed correctly in the PDF report.

In place of questions, the report displays the following placeholder content for questions:
For example:

  Appraisee questionnaire section displays:

  First Question for appraisee goes here

  Second Question for appraisee goes here.....", but the answers are not displayed in the PDF for standard appraisals.
 

EXPECTED BEHAVIOR
-----------------------
Expect the answers to be displayed in the PDF for standard appraisals.

Customer has not yet modified the RTF template. Customer is clear on the instructions provided in note 1557233.1 on how to update the questions in the RTF template. But at this point as the answers are not displayed, they do not  see any point of updating the questions in the template.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using the Configure Print Options for Printable Page, if managers or workers try to print an appraisal that includes a questionnaire based on the Questionnaire HTML model (HR_QUEST_ADMIN_SS), only the answers get printed correctly in the PDF report.




Cause

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