Unable to Use Printers in Choose Printers Form (WSHFDPSD)

(Doc ID 1602740.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


Unable to use printers in Choose Document and Label Printers Form (WSHFDPSD).
This is a new install of 12.1.3 and printers are configured at Application level. There are 6 printers in FND_PRINTER table.
However, running the same query from WSH_REPORT_PRINTERS and no rows are returned.

User is able to Select printer HL370.73 from the list and it is added to the Printers list.
However, when trying to select that printer to use, get the following error:
  APP-WSH-228392: Please choose a printer first
==> The reason for the error is that WSH_REPORT_PRINTERS has no records

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Choose Printers form
2. Select Printer Icon
3. Then Right-Click and Select NEW. The Printers LOV shows values
4. Select printer HL370.73 and it is added to the Printers list
5. However, when trying to select that printer get error:
  APP-WSH-228392: Please choose a printer first
==> The reason for the error is that WSH_REPORT_PRINTERS has no records


Cause

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