User Defined Exception Error with Attachment in ICD

(Doc ID 1602975.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Oracle Advanced Benefits

When attempting to add an attachment in ICD, the following error occurs after ICD has been submitted and approved

The changes were not applied because User-Defined Exception



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. User initiated the request
2. Self Service > Select ICD > Select the Plan
3. Click on New button to enroll
4. Enter the details and click apply
5. Click Next and then click on attachment
6. Attach some attachment and then click apply
7. Then click on submit to send for approval
8. Now login using approver and approve the request
9. Click on notification and then on approve button to approve the request
10. Now login using requester’s login
11. Requester gets following error notification

 

Cause

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