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Creating a Dispute When Profile IEX: Send Correspondence is Set Automatically Shows Error Message - APP-IEX-240793: The correspondence cannot be sent as the 'IEX: Send Correspondence Automatically' profile has been disabled. (Doc ID 1603122.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Attempting to create Dispute on a transaction and receive the following error:

APP-IEX-240793: The correspondence cannot be sent as the 'IEX: Send Correspondence Automatically' profile has been disabled. Please enable it to 'Automatic' or 'Manual' as desired.

This profile is already set to Automatic.

1)  This message is misleading, but also comes up if a dispute is entered against an invoice that has a transaction type where print option is 'Do Not Print.'
2)  The Dispute functionality is working as expected. However, the message is misleading and it should be changed accordingly.

Cause

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In this Document
Symptoms
Cause
Solution
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