Error "You cannot modify this contract now because a change request is active. Please retry later" When Attempting To Terminate a Service Contract (Doc ID 1603417.1)

Last updated on DECEMBER 28, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 and later
Information in this document applies to any platform.
Checked for relevance on 30-May-2015

Symptoms

When attempting to terminate a service contract the following error is displayed:

Error:
'You cannot modify this contract now because a change request is active. Please retry later'

Steps to reproduce:

1. Go to (R) Service Contract Manager (N) Launchpad

2. Search for a specific contract from LaunchPad and try to terminate it
- the above error occurs.

The error above can also occurr when trying to do other operations on the contract which will result in a status change.

Cause

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