Payment Confirmation Letter Not Working When Paying a Current Invoice

(Doc ID 1603583.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.


When a payment is created from Advanced Collections on a current invoice, the Correspondence window is not automatically popping up when IEX: Send Correspondence Automatically = Manual. 

It works for a delinquent invoice.


Steps to Reproduce:

Responsibility: Collection Agent
: Collections -> Payment Processing

  1. IEX: Send Correspondence Automatically profile option is set to Manual
  2. Submit a payment a non-delinquent invoice, the correspondence window is not automatically opened.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms