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Payment Confirmation Letter Not Working When Paying a Current Invoice (Doc ID 1603583.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

When a payment is created from Advanced Collections on a current invoice, the Correspondence window is not automatically popping up when IEX: Send Correspondence Automatically = Manual. 

It works for a delinquent invoice.

 


Steps to Reproduce:

Responsibility: Collection Agent
Navigation
: Collections -> Payment Processing

  1. IEX: Send Correspondence Automatically profile option is set to Manual
  2. Submit a payment a non-delinquent invoice, the correspondence window is not automatically opened.

Cause

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