Defaulting Task Assignee From Profile Option Values Does Not Work For Tasks Created Using Templates (Doc ID 1603940.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3.:

When creating Task through Task Templates, the profile options to default the Task Owner and Assignee are not honored.
When the task is created manually the form correctly picks the assignee values from the profile options "Service : Default Assignee type on the Service Request Tasks tab", "Service: Default Task Assignee on the Service Request Tasks tab" and "Service: Filter Task Assignee LOV by the Task Owner Group". However, if the task is autocreated from a task template, then the assignee is not set by the profile options. The profiles are not honored while creating the task automatically from templates.

Cause

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