My Oracle Support Banner

R12: Order Credit Card Expiration Date attribute clears when saving/booking sales order (Doc ID 1603970.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Entry

The (Credit) Card Expiration Date on the order header gets cleared whenever saving a new order.

Expect the Card Expiration Date to remain populated on the order header after saving.

The issue can be reproduced at will with the following steps:
1) Log onto Oracle, select Order Management Super User responsibility
2) Navigate to Orders,Returns>Order Organizer
3) Choose New Order
4) Create Order Header Information (main tab)
5) Navigate to Others tab
6) Change Payment Terms to Credit Card
7) Change Payment Type to Credit Card
8) Enter 'Visa' as the Credit Card Type
9) Enter Credit Card Number <CARD_NUM>
10) Enter Credit Card Exp Date <EXP_DATE>
11) Enter Credit Card Holder Name
12) Save order
13)Card Expiration Date gets removed/cleared from header.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.