My Oracle Support Banner

Error "JAI_EXCEPTION_OCCURED (JAI_PROCESS_MSG=jai_om_tax_pkg.calculate_ato_ taxes.Err:ORA-01403: no data found)" OR IL Taxes Gets Removed From The Sale Orders Line After Any Amendment Is Performed In Order Lines (Doc ID 1604084.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Financials for India - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3/12.2 version, India OM Localizations

ACTUAL BEHAVIOR
---------------------
For all the transactions that are created before September RPC <Patch 17015634> the taxes gets vanished once a amendment is done OR

While shipping the migrated sales order post upgrade from release 11i or release 12.0 the following error is faced in Interface trip stop log:

JAI_EXCEPTION_OCCURED (JAI_PROCESS_MSG=jai_om_tax_pkg.calculate_ato_taxes.Err:ORA-01403: no data found)

EXPECTED BEHAVIOR
-----------------------
Taxes should not get vanished even after doing the amendment as well as there should not be any error while interfacing the order

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

a) Open the sales order created before September RPC..(Tax category already attached)
b) Do some amendments
c) Taxes gets vanished

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to do amendments

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.