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Sol: Display Department Field If The Service Request Is Created For An Employee (Doc ID 1604162.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


When a service request is created against an internal customer and the contact type chosen is employee, the service request in both the service request form and the customer support HML UI do not display the employees department from the HRMS application. Is this functionality available or are there any suggested workarounds to achieve this business requirement?


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