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Credit Card Appears Twice After Set To Inactive And Recreated (Doc ID 1604247.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Set the credit card to inactive, re-enter the same credit card again, the same credit card appears twice in Customer's "Payment Details" tab page.

The steps are as follows:

1) Login with "Receivables Manager" responsibility, navigate to Customers> Customers, search and load up the customer.
2) On "Account" tab, under "Sites" section, click on "Details" for the first site record.
3) Then go to "Payment Details" tab.
4) Create new credit card under "Credit Cards" section, then Apply.  The credit card appears in "Credit Cards" section under "Payment Details" tab.
5) Now "Update" the credit card from Status=Active to Inactive, then Apply.  The credit card will disappear from the page.
6) Same as Step (4), ie. try to re-create the same credit card again.  The credit card appears in "Credit Cards" section under "Payment Details" tab.
7) While on the "Payment Details" tab page, click Apply.  This will take you back to Account tab page.
8) Then click "Details" under "Sites" section.  This will take you to "Payment Details" tab.  There will be two records (both are active) for the same credit card.

Note: This problem only occurs when you set the credit card inactive and re-create the same credit card again within the same day.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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