Unexpected Order of Actions Under a Rule (Doc ID 1604594.1)

Last updated on APRIL 15, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When a rule is updated, and 2 actions of action type "approval chain of authority" are added to a rule, the order of the actions in the rule is reversed when the rule is requeried.

EXPECTED BEHAVIOR
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Expect the action that is added first to appear as first action under the rule

STEPS
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The issue can be reproduced at will with the following steps:
1. (resp.): Approvals Management Business Analyst > Setup > Rules
2. Update rule and navigate to Actions
3. Remove all actions
4. Add action1 first and action2 next
5. After saving the rule and requerying the rule, the order of actions in the rule is:
i. action2
ii. action1

Cause

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