"Unknown service: ejb.Appointment" Exception When Rescheduling or Navigating Via Smartlink to Appointment Management (Doc ID 1604927.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 6.3.1 to 6.3.2 [Release 6.3]
Information in this document applies to any platform.

Symptoms


  When attempting to re-schedule a shipment appointment , the following error occurs.

 -- Error
Unknown service: ejb.Appointment
  javax.naming.NameNotFoundException: Unable to resolve 'ejb.Appointment'. Resolved 'ejb' [Root exception is javax.naming.NameNotFoundException: Unable to resolve 'ejb.Appointment'. Resolved 'ejb']; remaining name 'Appointment'

javax.naming.NameNotFoundException: Unable to resolve 'ejb.Appointment'. Resolved 'ejb' [Root exception is javax.naming.NameNotFoundException: Unable to resolve 'ejb.Appointment'. Resolved 'ejb']; remaining name 'Appointment'
at weblogic.rjvm.ResponseImpl.unmarshalReturn(ResponseImpl.java:237)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:350)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:261)
at weblogic.jndi.internal.ServerNamingNode_1036_WLStub.lookup(Unknown Source)
at weblogic.jndi.internal.WLContextImpl.lookup(WLContextImpl.java:424)
at weblogic.jndi.internal.WLContextImpl.lookup(WLContextImpl.java:412)
at javax.naming.InitialContext.lookup(InitialContext.java:392)
at glog.util.remote.NamingDirectory.lookupContext(NamingDirectory.java:674)
at glog.util.remote.NamingDirectory.lookup(NamingDirectory.java:638)
at glog.webserver.uic.appointment.RescheduleAppointment.getDocument(RescheduleAppointment.java:52)
at glog.webserver.util.QueryResponseServlet.getDocument(QueryResponseServlet.java:309)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:75)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:977)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:304)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at glog.webserver.screenlayout.FrameInterceptFilter.doFilter(FrameInterceptFilter.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at glog.webserver.screenlayout.CsrfFilter.doFilter(CsrfFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:405)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:964)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:515)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:304)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)


 -- Steps
 The issue can be reproduced at will with the following steps.

1. Navigate to Operational Planning > Appointment Management Appointment Information Manager
2. Click on Search
3. Select a shipment then click on Reschedule Appointment
4. Error is received


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms