UNABLE TO OPEN NEW HIRE NOTIFICATION FOR APPROVAL
(Doc ID 1605066.1)
Last updated on JULY 07, 2020
Applies to:
Oracle Self-Service Human Resources - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Hire, CWK Placement, Appl Hire
When attempting to open a New Hire notification, the following error occurs.
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001:
ORA-06512: at "APPS.HR_NEW_USER_REG_SS", line 162
ORA-06512: at line 1
ORA-06512: at "APPS.HR_NEW_USER_REG_SS", line 162
ORA-06512: at line 1
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Log in as an approver.
2. Switch between a New Hire and Transfer notification.
3. Receive the below error on the New Hire notification intermittently (once it occurs then it occurs consistently).
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001:
ORA-06512: at "APPS.HR_NEW_USER_REG_SS", line 138
ORA-06512: at line 1
ORA-06512: at "APPS.HR_NEW_USER_REG_SS", line 138
ORA-06512: at line 1
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |