Is It Possible To Use Customers Without Party Relationship As Bill To/Ship To For Service Request and Charges? (Doc ID 1605333.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

Service Request Form:

This document describes if it is possible to use customers as the Bill To/Ship To party that do not have a Party Relationship setup with the Customer for which the service request is raised.

 

In Order Management this is possible:

When creating a Sales Order in Order Management, it allows users to determine the type of Bill-To and Ship-to
displayed in their LOVs based on the parameter setting "Customer Relationship":

Setup Parameter form > Customer Relationship = All Customers

If the parameter is set to "Single", then the Bill-To and Ship-To LOV only displays the customer party.

If the parameter is set to "Related Customer", then the Bill-To and Ship-To LOV only displays parties related to the customer party.

If the parameter is set to "All Customers", then the Bill-To and Ship-To LOV displays all parties, whether it is related to the customer party or not.



Solution

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