Any Changes To Collections Checklist Appear To Set The IEU Display Nodes Back To System Settings (Doc ID 1605780.1)

Last updated on JANUARY 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
12.1.3

Symptoms

Any changes to Collections checklist appear to set the IEU display nodes back to system settings.

Responsibility: Collections Administrator
Navigation: Profiles > System

Set profile options as follows :

IEU: Queue: Bill-to View Delinquencies = Yes
IEU: Queue: Bill-to View Promises = Yes
IEU: Queue: Delinquency View Delinquencies = Yes
IEU: Queue: My Tasks = Yes

Responsibility: Collections Administrator
Navigation: Setup Checklist

 

After having done this, the profile options are reset to:

IEU: Queue: Account View Delinquencies = Yes
IEU: Queue: Account View Promises = Yes
IEU: Queue: Customer View Delinquencies = Yes
IEU: Queue: Customer View Promises = Yes

As well as the ones you set previously:

IEU: Queue: Bill-to View Delinquencies = Yes
IEU: Queue: Bill-to View Promises = Yes
IEU: Queue: Delinquency View Delinquencies = Yes
IEU: Queue: My Tasks = Yes

Cause

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