Any Changes To Collections Checklist Appear To Set The IEU Display Nodes Back To System Settings (Doc ID 1605780.1)

Last updated on SEPTEMBER 23, 2021

Applies to:

Symptoms

Any changes to Collections checklist appear to set the IEU display nodes back to system settings.

Responsibility: Collections Administrator
Navigation: Profiles > System

Set profile options as follows :

IEU: Queue: Bill-to View Delinquencies = Yes
IEU: Queue: Bill-to View Promises = Yes
IEU: Queue: Delinquency View Delinquencies = Yes
IEU: Queue: My Tasks = Yes

Responsibility: Collections Administrator
Navigation: Setup Checklist

• Click on the Edit Questionnaire button for the line 'Operations Setup'.
• Within the next screen (page 1), click on Finish button - without actually having made any changes.
• You get a message indicating 'confirmation - your changes have been saved'.

After having done this, the profile options are reset to:

IEU: Queue: Account View Delinquencies = Yes
IEU: Queue: Account View Promises = Yes
IEU: Queue: Customer View Delinquencies = Yes
IEU: Queue: Customer View Promises = Yes

As well as the ones you set previously:

IEU: Queue: Bill-to View Delinquencies = Yes
IEU: Queue: Bill-to View Promises = Yes
IEU: Queue: Delinquency View Delinquencies = Yes
IEU: Queue: My Tasks = Yes

Cause

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