Need the Dispute Approver to be Able to See Attachments Associated with a Transaction While Approving the Credit Memo Against It

(Doc ID 1606462.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle iReceivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When a transaction has an Attachment, and a Credit memo is created against this transaction (either from Collections or iReceivables) using the dispute option, the attachment is not shown to the Approver who actually approves this request.

The Approver has to manually go to the Transaction details and check if there is any attachment.

This defies the purpose of a notification, as the approver has to open the transaction. 

Cause

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