My Oracle Support Banner

Receipts Workbench Issue: Automatic Remittance Shows Error Message and Receipt is Remitted - Capture of Credit Card Transaction Failed with Error Message 'CAPT_EXCEED_AUTH_UNSUP_PMT_SYS' (Doc ID 1606833.1)

Last updated on JULY 22, 2019

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Symptoms

Automatic Remittance Execution Report shows error even though receipt is successfully remitted.

Error Message:
Capture of credit card transaction failed.
Capture of credit card transaction failed with error message 'CAPT_EXCEED_AUTH_UNSUP_PMT_SYS'

Steps to Reproduce:
1. Enter a sales Order with 1 line and add payment info at header level.
2. Now book the order and approval for Credit Card is done.
3. Now add line 2 including payment info at line level (header level credit card info can not be used because authorization does not happen automatically).
4. Credit Card authorization happens again for new line.
5. Order is picked, shipped and invoiced for 2 lines.
6. Now run Automatic Remittance program.
7. Observe that the Receipt is remitted yet executing report shows the error message stated

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.