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The Current Location Field For An Instance Doesn't Show Complete Address In Asset Tracking (Doc ID 1606995.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Asset Tracking - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, ASSET TRACKING

ACTUAL BEHAVIOR  
---------------
In Asset Tracking, the current location field for an instance doesn't show the complete address
SHOWS: Address1, Address2, City, State, Postal Code, Country
DOES NOT SHOW: Address3 , Description, or Detailed Location
EXPECTED BEHAVIOR
-----------------------
Expect Asset Tracking  to also show the address4, and detailed location fields.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Asset Tracking Super user responsibility > Fixed Assets.> Search with Asset Number and Click ‘Go’  >

2. . Go to section:  "Associated Item Instances" >  ‘Current Location’ column in item instance record.
 the item instance shows only Address1, Address2, Address3, City, State, Postal Code and Country.

The 'Current Location' column does NOT show the following columns:
Address3,      Address4,   Province,     County,        Detailed Location (But Province and County were not populated in the HZ_locations setup in Asset Tracking Super User>Setup>Define Location:)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the complete address

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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