Understanding the Email Center internal account employee configuration needed for auto creation of service requests. (Doc ID 1607563.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

This note aims to assist in helping to understand the employee configuration needed for the auto-creation of Service Requests from Email Center for Internal Accounts.

Please review this note if site is noticing:

 

Before proceeding further, it is advisable to gather the output from the following Script:

How to debug Auto-Processing issues with Email Center. (Help with failing Auto Service Request creation and Email Parsing Issues) (Doc ID 1427925.1)

 

As this will show the exact debug output for the site, and this can be applied to the solution below, to find the exact match as to the issue, and speed up resolution times.

 

 

Solution

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