My Oracle Support Banner

Account Details And Customer Statement Report Balances Are Not Same (Doc ID 1607844.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In AR querying the customer using the Account Details form for Open status and running the Customer Statement report for the same customer, both are showing different balances.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.