Person Name Not Displayed in Confirmation Statement (Doc ID 1607923.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Self Service Benefits

Find that for some employee, when generating their Confirmation Statement, although all fields populated correctly, the employee name section is missing.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Navigate to Self Service Benefits
2. Complete enrolment process
3. Click on the Confirmation statement button
4. Review Statement


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms