Print Quote Error: "You have encountered an unexpected error. Please contact the System Administrator for assistance."

(Doc ID 1607973.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 12.1.3 version, HTML User Interface

When attempting to Print Quote, the following error occurs:

Error

You have encountered an unexpected error.  Please contact the System Administrator for assistance.

Error details show:

     oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
        at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
        at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
        at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
        at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
        ....
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply ASO Patch 14479096
2. Open any Quote
3. Actions > Print Quote
4. Select 'Default Quote Printout' template and press Submit
5. See error

Note: Workaround is to set profile OKC: Enable Sales Contracts is set to Yes.  The error only occurs when this profile is set to No.
 

Changes

 Patch 14479096 applied.

Cause

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