Print Quote Error: "You have encountered an unexpected error. Please contact the System Administrator for assistance." (Doc ID 1607973.1)

Last updated on APRIL 25, 2023

Applies to:

Symptoms

 12.1.3 version, HTML User Interface

When attempting to Print Quote, the following error occurs:

Error

You have encountered an unexpected error.  Please contact the System Administrator for assistance.

Error details show:

     oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
        at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
        at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
        at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
        at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
        ....
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply ASO Patch 14479096
2. Open any Quote
3. Actions > Print Quote
4. Select 'Default Quote Printout' template and press Submit
5. See error

Note: Workaround is to set profile OKC: Enable Sales Contracts is set to Yes.  The error only occurs when this profile is set to No.
 

Changes

 Patch 14479096 applied.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.