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Print Quote Error: "You have encountered an unexpected error. Please contact the System Administrator for assistance." (Doc ID 1607973.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.


 12.1.3 version, HTML User Interface

When attempting to Print Quote, the following error occurs:


You have encountered an unexpected error.  Please contact the System Administrator for assistance.

Error details show:

     oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
        at oracle.apps.fnd.framework.OAException.wrapperException(
        at oracle.apps.fnd.framework.OAException.wrapperException(
        at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
        at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(

The issue can be reproduced at will with the following steps:
1. Apply ASO Patch 14479096
2. Open any Quote
3. Actions > Print Quote
4. Select 'Default Quote Printout' template and press Submit
5. See error

Note: Workaround is to set profile OKC: Enable Sales Contracts is set to Yes.  The error only occurs when this profile is set to No.


 Patch 14479096 applied.


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