TeleService: Charges Created Through The T&M Logic, Do Not Acknowledge The Contract Coverage
(Doc ID 1608069.1)
Last updated on SEPTEMBER 13, 2022
Applies to:Oracle Teleservice - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
T&M Labour schedule setup contains 1 business process, with 1 line covering all days 00:00 - 23:59.
There is a labour item attached to this schedule.
Debriefing a labor line without item, results in a charge line with the correct item, but without the coverage.
Debriefing a labor line WITH the item, results in a charge line with the coverage applied.
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