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TeleService: Charges Created Through The T&M Logic, Do Not Acknowledge The Contract Coverage (Doc ID 1608069.1)

Last updated on SEPTEMBER 13, 2022

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

T&M Labour schedule setup contains 1 business process, with 1 line covering all days 00:00 - 23:59.
There is a labour item attached to this schedule.

Debriefing a labor line without item, results in a charge line with the correct item, but without the coverage.
Debriefing a labor line WITH the item, results in a charge line with the coverage applied.
 

Solution

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In this Document
Goal
Solution
References


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