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When Performing Search In Field Service Admin Portal Page, It Suddenly Changes To Field Service Tech Portal Page (Doc ID 1608170.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Field Service - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.1 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
While performing search on the Field Service Admin Portal page it suddenly changes to Field Service Technician Portal ( the Page heading shows Field Service Technician Portal).

EXPECTED BEHAVIOR
-----------------------
Expect to remain in Field Service Admin Portal page when login as Field Service Admin Portal.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Field Service Administrator Portal > Field Service Administrator Dashboard.

Query customer.
Then it shows the task summary table.
Go to the link Return to Dashboard

2. It then bring it to the page Field Service Technician Portal




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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