Field Service Administrator Portal - Search Does Not For Work Customers
(Doc ID 1608198.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Field Service - Version 188.8.131.52 and later
Information in this document applies to any platform.
On : 184.108.40.206 version, Field Service Engineer Portal
Advanced Search is not working when query any customer.
Simple search did not get refresh when change the customer query.
Expect Advanced Search to works.
Expect Simple Search to get refresh when the search criteria is clear and a new search string is entered.
The issue can be reproduced at will with the following steps:
1. FSTP > FS Dashboard
2. Query customer <Customer_Name_1%> in Search Task By Customer Name.
3. It bring up the tasks.
4. In Simple Search, now click on Clear button and perform a search for <Customer_Name_2%>, it is still showing the tasks for customer <Customer_Name_1>.
5. Go to Advanced Search, bring up the customer Magnifying Glass
Search using <Customer_Name_1%>, customer name is <Customer_Name_1> but when click on Go, no tasks are displayed.
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