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Closed Service Requests Are Not Being Shown At Agent Dashboard When Searching Using Saved Search Option (Doc ID 1608201.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

While searching using the saved search option in the Agent Dashboard, the Closed SRs are not coming up.

Why are the closed SRs not being shown?
 

Solution

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In this Document
Goal
Solution
References


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